Skip to main content
Glama
mundurragacl

Amazon Connect MCP Server

by mundurragacl

template_get_case_workflow

Retrieve the complete workflow for creating a case from a template, including field mappings and step-by-step instructions with actual field IDs to avoid validation errors.

Instructions

Get the complete workflow for creating a case from a template.

Returns field mappings and step-by-step instructions with actual field IDs from the target domain. Use this before creating cases to avoid validation errors.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
domain_idYesThe cases domain ID
template_nameYesTemplate name (e.g., 'ecommerce_support', 'healthcare_support')

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It reveals that the tool returns resolved field mappings and step-by-step instructions, which is useful, but it does not mention error conditions, permissions, or whether the operation is strictly read-only (though 'get' implies it).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences: the first states the purpose, and the second clarifies the output and usage context. Every word earns its place, with no fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-style tool with an output schema, the description covers what it does, what it returns, and when to use it. The output schema eliminates the need to list return fields, and the missing error handling details are minor for this use case.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already provides complete descriptions for both parameters, with 100% coverage. The description adds marginal context by mentioning the 'target domain', but it does not meaningfully enhance parameter understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves the complete workflow for creating a case from a template, including field mappings and step-by-step instructions. This specific verb+resource combination distinguishes it from sibling tools like template_get_routing_workflow.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It explicitly advises using this tool before creating cases to avoid validation errors, giving clear contextual timing. It does not mention alternatives or when not to use it, so it falls short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/mundurragacl/amazon-connect-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server