contacts_transfer
Transfer an active contact to a specified queue or user in Amazon Connect for optimal routing.
Instructions
Transfer a contact to a queue or user.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"instance_id": "<instance_id>",
"contact_id": "<contact_id>"
},
"name": "contacts_transfer"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| user_id | No | ||
| queue_id | No | ||
| contact_id | Yes | ||
| instance_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||