cases_update_case
Update Amazon Connect case details such as status or assignment by providing the domain ID, case ID, and field values.
Instructions
Update case fields (including status, assignment, etc.).
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"domain_id": "<domain_id>",
"case_id": "<case_id>",
"fields": "<fields>"
},
"name": "cases_update_case"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| fields | Yes | ||
| case_id | Yes | ||
| domain_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||