swsd_get_incident
Retrieve a specific incident from SWSD by its numeric ID. Optionally include full details like comments, attachments, audits, and resolution.
Instructions
Fetch one SWSD incident by numeric ID. Returns the full incident detail as returned by SWSD (passthrough), including custom_fields_values when present. Use swsd_list_incidents first if you only have a name or filter — IDs are not guessable. Pass detail_level: "long" to include comments, attachments, audits, SLA data, and resolution in one call.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | SWSD incident reference. Accepts either the internal id (>=7 digits, e.g. 180457930) or the human-facing number (<=6 digits, e.g. 60310). The handler auto-detects via digit count. | |
| detail_level | No | Use "long" to include comments, attachments, audits, SLA data, tags, statistics, satisfaction, and resolution detail in one call. Default "short" is faster and cheaper. Recommend "long" when the user asks "show me everything about ticket X" or wants comments/attachments/audits. | short |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| incident | Yes |