swsd_assign_incident
Assign an SWSD incident to a specific agent by their email. Use after finding available assignees with swsd_list_users.
Instructions
Assign an SWSD incident to an agent by email. Safer wrapper around swsd_update_incident — narrows the agent decision surface to "who gets this ticket." Use swsd_list_users with available_for_assignment_only=true to find valid assignees first. WRITE — does not retry on transient failure.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | SWSD incident reference. Accepts either the internal id (>=7 digits, e.g. 180457930) or the human-facing number (<=6 digits, e.g. 60310). The handler auto-detects via digit count. | |
| assignee_email | Yes | Email of the agent to assign. Must be an SWSD user with available_for_assignment=true. |