swsd_assign_incident
Assign a SolarWinds Service Desk incident to an agent using email. Use the list users tool with availability filter to find valid assignees.
Instructions
Assign an SWSD incident to an agent by email. Safer wrapper around swsd_update_incident — narrows the agent decision surface to "who gets this ticket." Use swsd_list_users with available_for_assignment_only=true to find valid assignees first. WRITE — does not retry on transient failure.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | SWSD incident reference. Accepts either the internal id (>=7 digits, e.g. 180457930) or the human-facing number (<=6 digits, e.g. 60310). The handler auto-detects via digit count. | |
| assignee_email | Yes | Email of the agent to assign. Must be an SWSD user with available_for_assignment=true. |