swsd_assign_incident
Destructive
Assign a SolarWinds Service Desk incident to an agent by email. Use it to route a ticket to a valid assignee without updating other incident details.
Instructions
Assign an SWSD incident to an agent by email. Safer wrapper around swsd_update_incident — narrows the agent decision surface to "who gets this ticket." Use swsd_list_users with available_for_assignment_only=true to find valid assignees first. WRITE — does not retry on transient failure.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>",
"assignee_email": "<assignee_email>"
},
"name": "swsd_assign_incident"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | SWSD incident reference. Accepts either the internal id (>=7 digits, e.g. 180457930) or the human-facing number (<=6 digits, e.g. 60310). The handler auto-detects via digit count. | |
| assignee_email | Yes | Email of the agent to assign. Must be an SWSD user with available_for_assignment=true. |