swsd_create_problem
Create an ITIL problem record to document root-cause analysis and known-error tracking for recurring incidents. Requires a problem title.
Instructions
Create a new SWSD problem (ITIL problem record). Required: name. Strongly recommended: description, priority, category. The created problem's id is returned for follow-up calls. Use this when promoting a recurring incident to a problem record so root-cause analysis and known-error tracking can be tied to multiple incidents. WRITE — does not retry on transient failure; the agent should verify with swsd_get_problem before retrying.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Problem title (required). | |
| description | No | Description (HTML or plain text). | |
| priority | No | Priority name (e.g. High, Medium, Low). Tenant-specific values. | |
| category | No | Category name (must match an existing SWSD category — see swsd_list_categories). | |
| subcategory | No | Subcategory name (nested under category). | |
| assignee_email | No | Email of the agent to assign the problem to. | |
| requester_email | No | Email of the user the problem is for. Defaults to the token owner if omitted. |