Update Incident
update_incidentAppend internal work notes or customer-visible comments to ServiceNow incidents to capture progress and communicate updates.
Instructions
Append a work note (internal) and/or a customer-visible comment to an incident. Provide at least one of workNote or comment.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| incidentNumber | Yes | ServiceNow incident number, e.g. "INC0012345" | |
| workNote | No | Internal work note to append | |
| comment | No | Customer-visible comment to append |