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ServiceNow Incident MCP Server

by mdasiff
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    Deploy Server
    One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

    TDQS

    A3.9/5.0

    Scored across 12 tools

    Disambiguation5/5

    Each tool targets a distinct operation or resource: incident lifecycle (create, get, update, assign, close, search), classification, assignment group suggestion, user lookup, knowledge articles, and CMDB search. No two tools have overlapping purposes, ensuring clear distinction.

    Naming Consistency4/5

    Most tools follow a consistent verb_noun pattern (e.g., assign_incident, create_incident). However, 'incident_summary' deviates by using a noun-based name, and 'search_cmdb' uses an acronym. Overall, the pattern is largely consistent with minor exceptions.

    Tool Count5/5

    With 12 tools, the server covers the essential operations for ServiceNow incident management without being excessive. Each tool serves a clear purpose, and the count is well-scoped for the domain.

    Completeness3/5

    The toolset covers core incident lifecycle (create, get, assign, close, search, update notes) and additional features like classification and CMDB search. However, it lacks direct field updates (e.g., priority, state) and free-text search of incidents, which are notable gaps for full incident management.

    Maintenance

    ActivityInactive
    ResponsivenessNo issues

    Resources