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mdasiff

ServiceNow Incident MCP Server

by mdasiff

Search Incidents

search_incidents

Search incidents by assignee, caller, priority, or state. Filters combine with AND; results show newest updates first.

Instructions

Search incidents by assignee (assignedTo), caller, priority, and/or state. All filters are optional and combined with AND. Results are newest-updated first.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
assignedToNoFilter by assignee user_name, e.g. "john.doe"
callerNoFilter by caller user_name
priorityNoFilter by priority value: 1=Critical … 5=Planning
stateNoFilter by incident state value
limitNoMax results (default 10)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses that results are ordered by newest-updated first and that filters are combined with AND. It does not mention pagination details beyond the limit parameter, but the behavior is largely transparent for a search tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise, consisting of just two sentences. It is front-loaded with the key fields and behavior. No extraneous information is included.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (5 optional parameters, no output schema), the description covers the essential behavior. It explains filter combination and ordering. It could mention pagination or result fields, but overall it is complete enough for an AI agent to use correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description adds value beyond individual parameter schemas by explaining the AND combination logic and the default ordering of results. This enhances understanding of how the parameters interact.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: to search incidents by specific fields (assignedTo, caller, priority, state). It also specifies that all filters are optional and combined with AND. This distinguishes it from sibling tools like create_incident or update_incident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context on when to use the tool (when you need to search/filter incidents) and how filters combine (AND). However, it does not explicitly state when not to use it or mention alternatives, though the sibling tool list provides some differentiation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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