get_case_action
Retrieve detailed information about a case action, including view metadata and available actions, by providing case ID and action ID.
Instructions
Get detailed information about a case action, including view metadata and available actions
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| caseID | Yes | Case ID. Example: "MYORG-APP-WORK C-1001". Complete identifier including spaces. | |
| actionID | Yes | Action ID for case/stage action (Example: "pyUpdateCaseDetails", "pyApproval"). CRITICAL: Action IDs are CASE-SENSITIVE and have no spaces even if display names do ("Edit details" → "pyUpdateCaseDetails"). Use get_case to find correct ID from availableActions array - use "ID" field not "name" field. | |
| viewType | No | UI resources to return. "none" returns no UI resources, "form" returns only form UI metadata, "page" returns full case page UI metadata | page |
| excludeAdditionalActions | No | When true, excludes information on all actions performable on the case. Set to true if action information was already retrieved in a previous call | |
| sessionCredentials | No | Optional session-specific credentials. If not provided, uses environment variables. Supports two authentication modes: (1) OAuth mode - provide baseUrl, clientId, and clientSecret, or (2) Token mode - provide baseUrl and accessToken. |