get_case
Retrieve comprehensive case details including status, stage, assignments, and available actions. Use for case overview or after workflow completion.
Instructions
Get comprehensive case information including status, stage, assignments, and available actions. Use AFTER workflow completion or for case overview. Not recommended immediately after create_case (redundant). For working on assignments, use get_assignment instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| caseID | Yes | Case ID. Example: "MYORG-APP-WORK C-1001". Complete identifier including spaces. | |
| viewType | No | UI resources to return. "none" returns no UI resources, "page" returns full page UI metadata | none |
| pageName | No | If provided, view metadata for specific page name will be returned (only used when viewType is "page") | |
| originChannel | No | Origin of this service. E.g. - Web, Mobile etc. | |
| sessionCredentials | No | Optional session-specific credentials. If not provided, uses environment variables. Supports two authentication modes: (1) OAuth mode - provide baseUrl, clientId, and clientSecret, or (2) Token mode - provide baseUrl and accessToken. |