Skip to main content
Glama
javerthl

ServiceNow MCP Server

by javerthl

update_story

Modify existing ServiceNow stories by updating fields like description, state, assignment, acceptance criteria, and work notes to reflect progress and changes.

Instructions

Update an existing story in ServiceNow

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
acceptance_criteriaNoAcceptance criteria for the story
assigned_toNoUser assigned to the story
assignment_groupNoGroup assigned to the story
descriptionNoDetailed description of the story
epicNoEpic that the story belongs to. It requires the System ID of the epic.
projectNoProject that the story belongs to. It requires the System ID of the project.
short_descriptionNoShort description of the story
stateNoState of story (-6 is Draft,-7 is Ready for Testing,-8 is Testing,1 is Ready, 2 is Work in progress, 3 is Complete, 4 is Cancelled)
story_idYesStory IDNumber or sys_id. You will need to fetch the story to get the sys_id if you only have the story number
story_pointsNoPoints value for the story
work_notesNoWork notes to add to the story. Used for adding notes and comments to a story
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. 'Update an existing story' implies a mutation operation, but the description doesn't disclose important behavioral traits like permission requirements, whether partial updates are allowed, what happens to unspecified fields, or how conflicts are handled. This is inadequate for a mutation tool with 11 parameters.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that states exactly what the tool does without any unnecessary words. It's appropriately sized and front-loaded with the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with 11 parameters, no annotations, and no output schema, the description is incomplete. It doesn't explain what the tool returns, error conditions, or important behavioral constraints. The agent would need to guess about the update operation's behavior and outcomes.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with each parameter well-documented in the schema itself. The description adds no additional parameter semantics beyond what's already in the schema, so it meets the baseline score of 3 for high schema coverage situations.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and resource ('an existing story in ServiceNow'), making the purpose immediately understandable. However, it doesn't differentiate this tool from other update tools in the sibling list (like update_epic, update_incident, etc.), which prevents a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (like needing to fetch a story first to get sys_id), when not to use it, or how it differs from create_story or other update operations in the system.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/javerthl/servicenow-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server