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javerthl

ServiceNow MCP Server

by javerthl

create_category

Create a new category in a ServiceNow knowledge base to organize articles and content. Specify title, knowledge base, and optional parent category for hierarchical structuring.

Instructions

Create a new category in a knowledge base

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
activeNoWhether the category is active
descriptionNoDescription of the category
knowledge_baseYesThe knowledge base to create the category in
parent_categoryNoParent category (if creating a subcategory). Sys_id refering to the parent category or sys_id of the parent table.
parent_tableNoParent table (if creating a subcategory). Sys_id refering to the table where the parent category is defined.
titleYesTitle of the category
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. While 'Create' implies a write operation, it doesn't address permissions needed, whether creation is idempotent, what happens on duplicate titles, or what the response contains. This is inadequate for a mutation tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that gets straight to the point with zero wasted words. It's appropriately sized for a straightforward creation tool and front-loads the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is insufficient. It doesn't explain what happens after creation, what permissions are required, or provide any error handling context. The 100% schema coverage helps with parameters but doesn't compensate for missing behavioral context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents all 6 parameters. The description adds no parameter-specific information beyond what's already in the schema. This meets the baseline expectation when schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and resource ('a new category in a knowledge base'), making the purpose immediately understandable. It doesn't explicitly distinguish from sibling tools like 'create_catalog_category', but the knowledge base context provides some implicit differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites, appropriate contexts, or compare it to similar tools like 'create_catalog_category' or 'update_catalog_category' from the sibling list.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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