ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/workflow_tools.py:450-516 (handler)

  The handler function that implements the create_workflow tool logic, unwrapping params, validating, preparing data, and POSTing to ServiceNow wf_workflow table API.

  def create_workflow(
      auth_manager: AuthManager,
      server_config: ServerConfig,
      params: Dict[str, Any],
  ) -> Dict[str, Any]:
      """
      Create a new workflow in ServiceNow.
      
      Args:
          auth_manager: Authentication manager
          server_config: Server configuration
          params: Parameters for creating a workflow
          
      Returns:
          Dict[str, Any]: Created workflow details
      """
      # Unwrap parameters if needed
      params = _unwrap_params(params, CreateWorkflowParams)
      
      # Get the correct auth_manager and server_config
      try:
          auth_manager, server_config = _get_auth_and_config(auth_manager, server_config)
      except ValueError as e:
          logger.error(f"Error getting auth and config: {e}")
          return {"error": str(e)}
      
      # Validate required parameters
      if not params.get("name"):
          return {"error": "Workflow name is required"}
      
      # Prepare data for the API request
      data = {
          "name": params["name"],
      }
      
      if params.get("description"):
          data["description"] = params["description"]
      
      if params.get("table"):
          data["table"] = params["table"]
      
      if params.get("active") is not None:
          data["active"] = str(params["active"]).lower()
      
      if params.get("attributes"):
          # Add any additional attributes
          data.update(params["attributes"])
      
      # Make the API request
      try:
          headers = auth_manager.get_headers()
          url = f"{server_config.instance_url}/api/now/table/wf_workflow"
          
          response = requests.post(url, headers=headers, json=data)
          response.raise_for_status()
          
          result = response.json()
          return {
              "workflow": result.get("result", {}),
              "message": "Workflow created successfully",
          }
      except requests.RequestException as e:
          logger.error(f"Error creating workflow: {e}")
          return {"error": str(e)}
      except Exception as e:
          logger.error(f"Unexpected error creating workflow: {e}")
          return {"error": str(e)}

• src/servicenow_mcp/tools/workflow_tools.py:55-62 (schema)

  Pydantic model defining the input parameters for the create_workflow tool.

  class CreateWorkflowParams(BaseModel):
      """Parameters for creating a new workflow."""
      
      name: str = Field(..., description="Name of the workflow")
      description: Optional[str] = Field(None, description="Description of the workflow")
      table: Optional[str] = Field(None, description="Table the workflow applies to")
      active: Optional[bool] = Field(True, description="Whether the workflow is active")
      attributes: Optional[Dict[str, Any]] = Field(None, description="Additional attributes for the workflow")

• src/servicenow_mcp/utils/tool_utils.py:564-570 (registration)

  MCP tool registration in get_tool_definitions dictionary, mapping 'create_workflow' to its handler alias, param schema, description, and serialization method.

  "create_workflow": (
      create_workflow_tool,
      CreateWorkflowParams,
      str,  # Expects JSON string
      "Create a new workflow in ServiceNow",
      "json_dict",  # Tool returns Pydantic model
  ),

• src/servicenow_mcp/tools/__init__.py:78-91 (registration)

  Import of create_workflow (line 81) from workflow_tools.py into the tools package __init__, exposing it for use.

  from servicenow_mcp.tools.workflow_tools import (
      activate_workflow,
      add_workflow_activity,
      create_workflow,
      deactivate_workflow,
      delete_workflow_activity,
      get_workflow_activities,
      get_workflow_details,
      list_workflow_versions,
      list_workflows,
      reorder_workflow_activities,
      update_workflow,
      update_workflow_activity,
  )

• src/servicenow_mcp/tools/workflow_tools.py:126-135 (helper)

  Helper function used in create_workflow to unwrap Pydantic model parameters into a dict.

  def _unwrap_params(params: Any, param_class: Type[T]) -> Dict[str, Any]:
      """
      Unwrap parameters if they're wrapped in a Pydantic model.
      This helps handle cases where the parameters are passed as a model instead of a dict.
      """
      if isinstance(params, dict):
          return params
      if isinstance(params, param_class):
          return params.dict(exclude_none=True)
      return params