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javerthl

ServiceNow MCP Server

by javerthl

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      A server that integrates Claude AI with ServiceNow, enabling incident creation, service request management, email handling, and catalog browsing through natural language.
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    TDQS

    B3/5.0

    Scored across 82 tools

    Disambiguation5/5

    Every tool has a clearly distinct purpose targeting specific resources and actions in ServiceNow, such as create_incident vs. resolve_incident or list_change_requests vs. approve_change. The descriptions reinforce these distinctions, making it easy for an agent to select the correct tool without confusion.

    Naming Consistency5/5

    All tools follow a consistent verb_noun pattern with snake_case throughout, such as create_incident, list_users, and update_workflow. There are no deviations in naming conventions, making the set predictable and readable for agents.

    Tool Count2/5

    With 82 tools, the count is excessive for typical MCP server purposes, likely overwhelming agents and indicating poor scoping. This many tools suggests a lack of focus, making it difficult to manage and use effectively in practice.

    Completeness5/5

    The tool set provides comprehensive CRUD and lifecycle coverage across multiple ServiceNow domains like incidents, changes, workflows, and knowledge bases. There are no obvious gaps, with tools for creation, retrieval, updating, deletion, and specific actions like approve_change or publish_article.