Freshservice MCP server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| FRESHSERVICE_APIKEY | Yes | Your Freshservice API key | |
| FRESHSERVICE_DOMAIN | Yes | Your Freshservice domain (e.g., yourcompany.freshservice.com) |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticket_fieldsB | Get ticket fields from Freshservice. |
| get_ticketsC | Get tickets from Freshservice with pagination support. |
| create_ticketC | Create a ticket in Freshservice. |
| update_ticketC | Update a ticket in Freshservice. |
| filter_ticketsC | Filter the tickets in Freshservice. |
| delete_ticketC | Delete a ticket in Freshservice. |
| get_ticket_by_idC | Get a ticket in Freshservice. |
| list_service_itemsB | Get list of service items from Freshservice. |
| get_requested_itemsB | Fetch requested items for a specific ticket if the ticket is a service request. |
| create_service_requestC | Create a service request in Freshservice. |
| send_ticket_replyC | Send reply to a ticket in Freshservice. |
| create_ticket_noteC | Create a note for a ticket in Freshservice. |
| update_ticket_conversationC | Update a conversation for a ticket in Freshservice. |
| list_all_ticket_conversationB | List all conversation of a ticket in freshservice. |
| get_all_productsC | List all the products from Freshservice. |
| get_products_by_idB | Get product by product ID in Freshservice. |
| create_productC | Create a product in Freshservice. |
| update_productC | Update a product in Freshservice. |
| create_requesterC | Creates a requester in Freshservice. |
| get_all_requestersB | Fetch all requesters from Freshservice. |
| get_requester_idB | Get requester by ID in Freshservice. |
| list_all_requester_fieldsB | List all requester fields in Freshservice. |
| update_requesterC | Update a requester in Freshservice. |
| filter_requestersC | Filter requesters in Freshservice. |
| create_agentC | Create a new agent in Freshservice. |
| get_agentB | Get agent by id in Freshservice. |
| get_all_agentsC | Fetch agents from Freshservice. |
| filter_agentsC | Filter Freshservice agents based on a query. |
| update_agentC | Update the agent details in the Freshservice. |
| get_agent_fieldsB | Get all agent fields in Freshservice. |
| get_all_agent_groupsB | Get all agent groups in Freshservice. |
| getAgentGroupByIdB | Get agent groups by its group id in Freshservice. |
| add_requester_to_groupC | Add a requester to a manual requester group in Freshservice. |
| create_groupC | Create a group in Freshservice. |
| update_groupC | Update a group in Freshservice. |
| get_all_requester_groupsC | Get all requester groups in Freshservice. |
| get_requester_groups_by_idC | Get requester groups in Freshservice. |
| create_requester_groupB | Create a requester group in Freshservice. |
| update_requester_groupC | Update an requester group in Freshservice. |
| list_requester_group_membersB | List all members of a requester group in Freshservice. |
| get_all_canned_responseB | List all canned response in Freshservice. |
| get_canned_responseC | Get a canned response in Freshservice. |
| list_all_canned_response_folderB | List all canned response of a folder in Freshservice. |
| list_canned_response_folderC | List canned response folder in Freshservice. |
| list_all_workspacesB | List all workspaces in Freshservice. |
| get_workspaceB | Get a workspace by its ID in Freshservice. |
| get_all_solution_categoryB | Get all solution category in Freshservice. |
| get_solution_categoryB | Get solution category by its ID in Freshservice. |
| create_solution_categoryB | Create a new solution category in Freshservice. |
| update_solution_categoryC | Update a solution category in Freshservice. |
| get_list_of_solution_folderC | Get list of solution folder by its ID in Freshservice. |
| get_solution_folderB | Get solution folder by its ID in Freshservice. |
| get_list_of_solution_articleC | Get list of solution article in Freshservice. |
| get_solution_articleB | Get solution article by id in Freshservice. |
| create_solution_articleC | Create a new solution article in Freshservice. |
| update_solution_articleC | Update a solution article in Freshservice. |
| create_solution_folderC | Create a new folder under a solution category in Freshservice. |
| update_solution_folderB | Update an existing solution folder's details in Freshservice. |
| publish_solution_articleC | Publish a solution article in Freshservice. |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
TDQS
Scored across 59 tools
Most tools have distinct purposes targeting specific resources and actions, such as create_ticket vs. update_ticket or filter_agents vs. get_agent. However, some overlaps exist, like get_tickets and filter_tickets, which could cause confusion in selection, though descriptions clarify differences.
The naming follows a consistent verb_noun pattern for most tools, such as create_agent and update_product. There are minor deviations, like getAgentGroupById using camelCase, but overall the conventions are readable and predictable across the set.
With 59 tools, the count is excessive for a typical MCP server, making it heavy and potentially overwhelming. This large number suggests poor scoping, as many tools could be consolidated or omitted without losing functionality for the Freshservice domain.
The tool set provides comprehensive CRUD and lifecycle coverage for Freshservice's domain, including agents, tickets, requesters, solutions, and more. There are no obvious gaps, with tools for creation, retrieval, updating, deletion, and filtering across all major resources.