gorelo_list_tickets
List service provider tickets, filterable by status, client, priority, type, assignee, contact, tag, group, keyword, and date range. Returns cursor-paginated results sorted by updated or created date.
Instructions
List tickets for the service provider, cursor-paginated. Default sort is updatedOn desc. Filter by status, client, priority, type, assignee, contact, tag, group, a keyword query, or a created/updated date range.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | No | Keyword matched against the ticket title, number and display number. | |
| cursor | No | Opaque pagination cursor from a previous page; omit for the first page. | |
| sortBy | No | ||
| tagIds | No | A ticket matches if it carries any of these tags. | |
| typeIds | No | ||
| groupIds | No | A ticket matches if it is subscribed to any of these groups. | |
| pageSize | No | Items per page, clamped 1-200 (default 50). | |
| clientIds | No | ||
| sortOrder | No | ||
| statusIds | No | ||
| contactIds | No | ||
| priorityIds | No | None=0, Urgent=1, High=2, Normal=3, Low=4. | |
| createdSince | No | ISO-8601 timestamp. | |
| updatedSince | No | ISO-8601 timestamp. | |
| createdBefore | No | ISO-8601 timestamp. | |
| updatedBefore | No | ISO-8601 timestamp. | |
| leadAssigneeIds | No |