update_incident
Update an existing ServiceNow incident by providing its sys_id or incident number, with fields to modify state, priority, assignment, and notes.
Instructions
Update an existing incident (accepts sys_id or incident number).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| state | No | ||
| impact | No | ||
| urgency | No | ||
| category | No | ||
| priority | No | ||
| close_code | No | ||
| work_notes | No | ||
| assigned_to | No | ||
| close_notes | No | ||
| description | No | ||
| incident_id | Yes | sys_id or incident number (e.g. INC0010001) | |
| subcategory | No | ||
| assignment_group | No | ||
| short_description | No |