add_comment
Add a comment or work note to an incident, specifying whether it is internal or customer-visible. Use incident ID or number to target the record.
Instructions
Add a comment or work note to an incident.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| comment | Yes | ||
| incident_id | Yes | sys_id or incident number | |
| is_work_note | No | true = internal work note, false = customer-visible comment (default) |