Fetch sys_log rows (warnings/errors by default) for a given date, defaulting to yesterday. Returns raw rows only — the caller (Claude) does the 'suggested fixes' analysis in conversation.

Fetch developer work (sys_update_xml changes) between two dates, grouped by author and update set. Returns structured rows only — the caller (Claude) flags concerns narratively (e.g. changes in the Default update set, unnamed sets, unusually large sets, off-hours activity).

Create a new incident.

Update an existing incident (accepts sys_id or incident number).

Add a comment or work note to an incident.

Resolve an incident (sets state to Resolved with a resolution code and notes).

List incidents, most recent first. limit/offset paginate — this returns one bounded page, not the full table.

Fetch a single incident by its number (e.g. INC0010001).

Create a new user.

Update an existing user (accepts sys_id, username, or email).

Fetch a single user by sys_id, username, or email.

List users, most recent first. limit/offset paginate — this returns one bounded page, not the full table.

Create a new group, optionally with initial members.

Update an existing group (accepts sys_id or name).

Add one or more members to a group.

Remove one or more members from a group.

List groups. limit/offset paginate — this returns one bounded page, not the full table.

List service catalog items. limit/offset paginate — this returns one bounded page, not the full table.

Fetch a single catalog item by sys_id, including its variables (form fields).

List service catalog categories. limit/offset paginate — this returns one bounded page, not the full table.

Create a new service catalog category.

Update an existing service catalog category.

Move one or more catalog items to a different category.

Create a new variable (form field) on a catalog item.

List the variables (form fields) defined on a catalog item.

Update an existing catalog item variable.

SIMULATED catalog optimization recommendations — low_usage/high_abandonment/slow_fulfillment stats are randomly fabricated (no real usage-tracking data source exists), matching the reference project's own use of Python's random module. inactive_items and description_quality reflect real instance data. Never present this as real analysis.

Update an existing catalog item's core fields (name, description, category, price, active, order).

Create a new change request.

Update an existing change request (accepts sys_id or change number).

List change requests. limit/offset paginate — this returns one bounded page, not the full table.

Fetch a single change request with its associated change tasks.

Add a task to a change request.

Submit a change request for approval (sets state to Assess and creates an approval record). NOTE: may fail on instances with Change Model governance (state transition business rules) or where sysapproval_approver doesn't accept direct inserts — confirmed on this PDI.

Approve a change request's pending approval record and move the change to Implement. NOTE: may fail on instances with Change Model governance — confirmed on this PDI.

Reject a change request's pending approval record and cancel the change. NOTE: may fail on instances with Change Model governance — confirmed on this PDI.

List changesets (update sets). limit/offset paginate — this returns one bounded page, not the full table.

Fetch a single changeset with the changes (sys_update_xml rows) it contains.

Create a new changeset (update set).

Update an existing changeset (accepts sys_id or name).

Commit a changeset (sets state to complete).

Publish a changeset. NOTE: requires a 'published' state choice to exist on sys_update_set — not present on every instance (confirmed absent on this PDI).

Add a file (sys_update_xml record) to a changeset. NOTE: sys_update_xml often blocks direct inserts via ACL (confirmed on this PDI) since it normally holds system-generated content.

Create a new knowledge base.

List knowledge bases. limit/offset paginate — this returns one bounded page, not the full table.

Create a new category in a knowledge base.

Create a new knowledge article.

Update an existing knowledge article.

Change a knowledge article's workflow state (defaults to published). NOTE: confirmed on this PDI that a direct field write silently reverts to draft — article state appears governed by the platform's own publish flow, not settable via a bare Table API write.

List knowledge articles. limit/offset paginate — this returns one bounded page, not the full table.

Fetch a single knowledge article by sys_id.

List knowledge base categories. limit/offset paginate — this returns one bounded page, not the full table.