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TaiRaven
by TaiRaven

create_knowledge_base

Create a new knowledge base in ServiceNow by specifying title, owner, and managers. Configure publish and retire workflows to manage content lifecycle.

Instructions

Create a new knowledge base.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ownerNoAdmin user or group name
titleYes
managersNoGroup name of users who can manage this knowledge base
descriptionNo
retire_workflowNoKnowledge - Instant Retire
publish_workflowNoKnowledge - Instant Publish
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of disclosing behavioral traits. It only states 'create', which implies mutation, but does not mention side effects, required permissions, potential failures, or what happens on success. The description adds no value beyond the name, failing to inform the agent about the operation's actual behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single short sentence, but it is under-specified rather than appropriately concise. It omits essential information about parameters and creation semantics, so the brevity is a deficiency, not a strength. There is no front-loading of actionable content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has 6 parameters, a required field, no output schema, and no annotations. The description provides none of the necessary context—what a knowledge base is, how parameters affect the creation, what the response contains, or any side effects. This is completely inadequate for an agent to correctly invoke the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 33% (owner and managers have descriptions, but title, description, retire_workflow, and publish_workflow do not). The tool description itself mentions no parameters or their meanings, so it does not compensate for the schema's gaps. An agent has no idea what 'title' or 'retire_workflow' represent.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new knowledge base' is essentially a rephrasing of the tool name 'create_knowledge_base'. It restates the verb and resource without adding any distinguishing information about the knowledge base's purpose or scope, making it a borderline tautology rather than a clear, standalone definition.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., list_knowledge_bases for reading, create_article for content). It lacks any context about prerequisites, conditions, or exclusions, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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