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TaiRaven
by TaiRaven

create_user

Create a new ServiceNow user by providing required details like username, name, and email, with optional roles, manager, and contact info.

Instructions

Create a new user.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
emailYes
phoneNo
rolesNoRole names to assign after creation
titleNo
activeNo
managerNoUsername or sys_id of the user's manager
locationNo
passwordNo
last_nameYes
user_nameYes
departmentNoDepartment name or sys_id
first_nameYes
mobile_phoneNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure, yet it only states the action without mentioning side effects, permissions, or any constraints (e.g., mandatory fields, possible duplicates). This is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence with no redundant information, achieving maximum brevity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 13 parameters, no output schema, and no annotations, the description is far too minimal. It omits return values, error conditions, and any operational context, making it incomplete for reliable agent use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 23%, and the tool description adds no parameter information beyond what the schema already provides. Many parameters lack descriptions, and the tool description does not compensate, leaving agents to guess semantics like 'manager' expecting a sys_id or username.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function—creating a new user—which is distinct from sibling tools like update_user and get_user. It is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool over alternatives, such as update_user for existing users, nor any prerequisites like authentication or data requirements. This leaves the agent to infer usage entirely from the tool name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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