resolve_incident
Resolve a ServiceNow incident with a close code and detailed notes to move it to Resolved when the problem is fixed or a workaround exists.
Instructions
Resolve an incident. This is the only correct way to move one to Resolved.
Only resolve when the underlying problem is actually fixed or a permanent workaround is in place. If work is merely paused, use update_incident with state "On Hold" instead.
Args: number: incident number. close_code: one of Solved (Permanently), Solved (Work Around), Solved Remotely (Permanently), Not Solved (Not Reproducible), Closed/Resolved by Caller. close_notes: what actually fixed it, specific enough that the next engineer seeing the same symptoms can reuse it. Minimum 10 characters.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| number | Yes | ||
| close_code | Yes | ||
| close_notes | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |