get_incident
Retrieve a complete incident record by number, including work notes and comments, to ensure actions are based on the current state before updates or resolution.
Instructions
Retrieve the complete record for one incident, including its work notes and comments.
Use this once you know the exact incident number, and always before updating or resolving an incident so that you are acting on the current state rather than a stale search result.
Args: number: incident number such as "INC0010001".
Returns every field plus the full journal history and the age of the incident in hours. Use search_incidents if you do not have a number.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| number | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |