A
licenseNot graded
qualityB
maintenanceConnects AI assistants to a ServiceNow instance, providing tools for Table API CRUD, incident lifecycle, CMDB queries, knowledge search, and user lookup.
15 npm
MIT
servicenow-mcp-agent
by Sourolio10
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TDQS
A4.7/5.0
Scored across 14 tools
Disambiguation5/5
Every tool targets a distinct resource and action. Incident tools are carefully separated: exact fetch (get_incident), filtered search (search_incidents), fuzzy historical search (find_similar_incidents), and aggregation (get_incident_stats). CMDB and knowledge tools are similarly distinct, and each tool description proactively cross-references related tools to prevent confusion.
Naming Consistency5/5
All tool names follow a consistent verb_noun pattern in snake_case: get_ci, create_incident, resolve_incident, search_cmdb, lookup_user, add_incident_comment. Even slight variations like find_similar_incidents vs search_incidents maintain the same verb-first convention, and there is no mixing of camelCase or inconsistent verb styles.
Tool Count5/5
14 tools is right-sized for the ServiceNow ITSM domain. Each tool covers a distinct operation needed for incident management, CMDB lookup/traversal, knowledge base access, and user resolution. None feel redundant, and the count is within the ideal 3-15 range.
Completeness5/5
The incident lifecycle is fully covered: create, read, update, resolve, comment, search, similar incidents, and statistics. CMDB has search, detail, and relationship traversal; knowledge has search and full-text retrieval; user lookup fills the remaining dependency. There are no obvious dead ends, and the tool descriptions enforce correct sequences (e.g., resolving via resolve_incident only).
Maintenance
ActivityMaintained
ResponsivenessNo issues