find_similar_incidents
Find past incidents matching a described problem and get ranked results with reusable resolutions. Use it to detect duplicates before creating a new incident.
Instructions
Find PAST incidents resembling a described problem, ranked by similarity.
This is the tool for "has this happened before?" and for finding the fix that worked last time. Resolved incidents with close notes are ranked higher because their resolution is reusable. Also use it to detect a duplicate before calling create_incident.
Args: problem_description: the symptoms in natural language. cmdb_ci: narrow to a configuration item and boost its incidents. limit: maximum matches (1-20).
Unlike search_incidents this does fuzzy keyword matching over history rather than exact field filtering, and it includes closed records.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | ||
| cmdb_ci | No | ||
| problem_description | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |