add_incident_comment
Add a customer-visible comment to an incident to communicate acknowledgements, requests for information, status updates, or workarounds directly to the reporter.
Instructions
Add a CUSTOMER-VISIBLE comment to an incident. The caller receives this text.
Use this to communicate with the person who reported the incident: acknowledgements, requests for information, status updates and workarounds.
Args: number: incident number. comment: the message the caller will read. Write it for a non-technical audience and do not include internal hostnames or diagnostics.
Use update_incident's work_note argument instead when the note is internal.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| number | Yes | ||
| comment | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |