Skip to main content
Glama
Iteksmart

iTechSmart MCP Server

Official
by Iteksmart

itsm_register_webhook

Register a webhook to receive real-time ITSM ticket state updates (OPENED, UPDATED, RESOLVED) via POST requests.

Instructions

Register a webhook URL to receive real-time ITSM ticket state changes (OPENED, UPDATED, RESOLVED).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
urlYesWebhook URL to POST events to
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits. It only mentions receiving state changes but omits details like whether registration is idempotent, how authentication works, rate limits, or what happens on invalid URLs. Missing critical safety context for a write operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence that efficiently conveys the tool's purpose with no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with only one parameter and no output schema, the description is mostly adequate. However, it could be more complete by noting that the webhook must be accessible or that registration may require authentication. Still, it covers the core functionality well.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the single parameter 'url' is already described. The description adds no additional meaning beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'register a webhook URL' and specifies the purpose 'to receive real-time ITSM ticket state changes (OPENED, UPDATED, RESOLVED)'. It is specific and distinct from sibling tools, none of which appear to register webhooks.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, no prerequisites, and no conditions for when not to use it. It simply states what it does without any usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/Iteksmart/mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server