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Iteksmart

iTechSmart MCP Server

Official
by Iteksmart

itsm_get_incident_timeline

Retrieve the complete incident timeline from detected to sealed using the ticket ID.

Instructions

Get the full lifecycle timeline of an incident: detected, ticketed, diagnosed, remediated, verified, sealed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations; description lists phases but does not disclose response structure, permissions, or data volume.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single 13-word sentence, front-loaded with the main action and scope.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a simple single-parameter tool, though lacking output schema details is a minor gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%; description adds no extra meaning beyond 'Ticket ID'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clear verb 'Get' and specific resource 'full lifecycle timeline' with a list of phases, distinguishing it from siblings like itsm_get_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implies use for obtaining the timeline but does not specify when to prefer it over alternatives like itsm_get_ticket or itsm_get_remediation_history.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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