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Iteksmart

iTechSmart MCP Server

Official
by Iteksmart

itsm_list_tickets

List ITSM tickets, filtered by status (open, resolved) or severity (critical, warning, info) to streamline IT operations.

Instructions

List ITSM tickets. Optionally filter by status (open/resolved) or severity.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMax tickets to return (default 20)
statusNoFilter by status
severityNoFilter by severity
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No behavioral traits disclosed beyond listing. No mention of read-only nature, permissions, rate limits, or default behavior. With no annotations, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, very concise. Front-loaded with action and key features. Could be expanded slightly, but not excessively verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a simple list tool with well-documented parameters. Missing default behavior (e.g., if no status filter, does it return all tickets?) and return format. No output schema provided.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds minimal context by restating optional filtering with example values, but does not clarify defaults or relationships between parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists ITSM tickets with optional filters. It distinguishes from siblings like itsm_get_ticket (single ticket) and itsm_create_ticket (creation).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like itsm_get_ticket or itsm_list_open_incidents. The description does not mention any prerequisites or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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