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Iteksmart

iTechSmart MCP Server

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by Iteksmart

itsm_close_ticket

Close an ITSM ticket by providing a resolution note. Triggers a ProofLink seal for audit trail.

Instructions

Close and resolve an ITSM ticket with a resolution note. Triggers ProofLink seal.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID to close
resolutionYesResolution description
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It mentions triggering a ProofLink seal but does not explain the impact of closing a ticket (e.g., irreversibility, state changes, authorization requirements, or return values).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence that conveys the tool's purpose and a key side effect. Every word is meaningful with no filler content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the absence of annotations and output schema, the description should provide more context about return values, error handling, or ticket state prerequisites. It only covers the basic action and a side effect, leaving significant gaps for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema coverage is 100% with descriptions for both parameters. The tool description adds no additional meaning beyond the schema's 'Ticket ID to close' and 'Resolution description', so it meets but does not exceed the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool closes and resolves an ITSM ticket with a resolution note. It also mentions triggering a ProofLink seal, which distinguishes it from sibling tools like itsm_create_ticket or itsm_get_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives such as itsm_create_ticket or itsm_list_tickets. It does not specify prerequisites or postconditions, leaving the agent to infer usage context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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