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Iteksmart

iTechSmart MCP Server

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by Iteksmart

itsm_get_ticket

Fetch a single ITSM ticket by ID, including its sealed ProofLink receipt for audit trail verification.

Instructions

Retrieve a single ITSM ticket by ID, including embedded ProofLink receipt if sealed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID (e.g. ITS-10001)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. Description adds context about ProofLink receipt inclusion, but lacks details on authentication, rate limits, or side effects. Adequate but not thorough.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence that efficiently conveys purpose and special behavior. Front-loaded: verb, resource, and key differentiator.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given simple retrieval with one parameter and no output schema, description is fairly complete. Missing return format or error handling, but these are reasonable omissions for a straightforward tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has 100% coverage with one parameter 'ticket_id' described. Description adds no additional parameter meaning beyond schema. Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly specifies verb 'retrieve', resource 'single ITSM ticket', and highlights unique feature 'embedded ProofLink receipt if sealed'. Distinguishes from sibling tools like itsm_list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit when-to-use or when-not-to-use guidance. Only implies retrieval by ID. Does not reference alternatives among siblings. Minimal guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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