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Iteksmart

iTechSmart MCP Server

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by Iteksmart

itsm_get_mttr_stats

Get Mean Time To Remediate (MTTR) statistics from resolved ITSM tickets by specifying the number of tickets to include.

Instructions

Get Mean Time To Remediate (MTTR) statistics from resolved ITSM tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
last_nNoAnalyze last N resolved tickets (default 10)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, and the description does not disclose behavioral traits such as read-only nature, authorization needs, or limitations on data scope beyond 'resolved ITSM tickets'.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that directly conveys the tool's purpose without unnecessary words. It is front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple parameter and lack of output schema, the description minimally covers what the tool does. However, it omits details on the output format or aggregation method for MTTR.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the parameter is adequately described in the schema. The tool description adds no extra meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it retrieves MTTR statistics from resolved ITSM tickets, distinguishing it from sibling tools that get individual tickets or other specific data.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like itsm_dashboard_summary or itsm_list_tickets. The description lacks context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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