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ArcaneSK

Freshdesk MCP Server

by ArcaneSK

send_note

Publish a drafted note to Freshdesk using its draft ID.

Instructions

Post a previously drafted note. Requires a draft_id from draft_note.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
draft_idYesDraft ID from draft_reply or draft_note
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It says 'Post' but does not explain whether the draft is consumed, what permissions are required, or what happens on success/failure. This is a significant gap for a write operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the action, and contains no superfluous information. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one parameter and no output schema or annotations, the description covers the core purpose and prerequisite. It could mention side effects (e.g., draft consumption) but given the low complexity, it is sufficiently complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already fully describes the parameter (draft_id) with 100% coverage, so the baseline is 3. The description adds value by specifying the source ('from draft_note') which disambiguates from the schema's broader 'draft_reply or draft_note', thereby clarifying the intended use.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Post') and resource ('note'), and clarifies it is for a previously drafted note, distinguishing it from sending replies or creating new content. This clearly states what the tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states the prerequisite: 'Requires a draft_id from draft_note.' This tells the agent when to use the tool (after drafting a note). However, it does not mention alternatives or exclusions, such as using send_reply for replies, so it is not a full usage guide.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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