draft_reply
Create a draft reply to a support ticket for review without sending it. Returns a draft ID that you can use to send the reply later.
Instructions
Draft a reply to a ticket for review. Does NOT send — call send_reply with the returned draft_id to send.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | Reply body (HTML) | |
| cc_emails | No | CC email addresses | |
| ticket_id | Yes | Ticket ID | |
| from_email | No | From email (for multi-email accounts) |