draft_note
Draft a private or public note on a ticket for review; returns a draft_id to post via send_note.
Instructions
Draft a private or public note on a ticket for review. Does NOT post — call send_note with the returned draft_id to post.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | Note body (HTML) | |
| private | No | Private note (default: true) | |
| ticket_id | Yes | Ticket ID |