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ArcaneSK

Freshdesk MCP Server

by ArcaneSK

list_tickets

Retrieve Freshdesk tickets using predefined filters. Apply filters by email, company, requester, or update time, sort results, and paginate through pages.

Instructions

List tickets using Freshdesk predefined filters. Defaults to all tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number (default 1)
emailNoFilter by requester email
filterNoPredefined filter. Omit for all tickets.
order_byNoField to sort by
per_pageNoResults per page (default 30, max 100)
company_idNoFilter by company ID
order_typeNoSort direction
requester_idNoFilter by requester ID
updated_sinceNoFilter tickets updated since (ISO 8601)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, so the description carries full responsibility. It only states the listing action and default scope, omitting details about pagination, response format, or non-mutating guarantees. For a tool with 9 parameters, this is insufficient behavioral disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two short sentences with no filler. It efficiently conveys the core action and default behavior, and every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 9 parameters, no output schema, and a very brief description, the tool lacks context for pagination, filter behavior, and return structure. The description doesn't explain how 'filter' relates to other parameters or what an agent should expect as a response.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all parameters are already documented in the schema. The description adds no parameter-specific meaning beyond that, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it lists tickets using Freshdesk predefined filters and defaults to all tickets. It specifies the resource and scope, and the mention of 'predefined filters' distinguishes it from search_tickets, though not explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit when-to-use or alternative guidance is provided. The description implies use for filter-based ticket listing, but doesn't explain when to prefer this over search_tickets or other siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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