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ArcaneSK

Freshdesk MCP Server

by ArcaneSK

list_groups

Lists agent groups from Freshdesk, with pagination support to retrieve all groups or control result size. Use page and per_page parameters to browse.

Instructions

List all agent groups.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits. It merely says 'list all agent groups' without mentioning that it is a read-only operation, pagination behavior, or response format. The presence of page/per_page parameters suggests pagination, but this is not disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the verb and resource. It is appropriately sized for a simple list operation and contains no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has pagination parameters but no output schema or annotations. The description fails to mention pagination behavior, return details, or any potential limits, making it incomplete for effective use in complex scenarios.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, and the description adds no meaning for the two parameters (page, per_page). The agent cannot infer pagination semantics or parameter usage from the description, leaving a complete gap for parameter understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'List all agent groups' uses a specific verb ('List') and resource ('agent groups'), clearly distinguishing it from sibling tools like list_agents and list_contacts. It accurately states the tool's function without ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It only states the action, leaving the agent to infer context. There are no exclusions, prerequisites, or comparisons to sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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