Schema | Freshdesk MCP Server

Freshdesk MCP Server

Describes the environment variables required to run the server.

Name	Required	Description	Default
`FRESHDESK_DOMAIN`	Yes	Your Freshdesk subdomain (e.g., 'acme' from 'https://acme.freshdesk.com')
`FRESHDESK_API_KEY`	Yes	Your Freshdesk API key

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Features and capabilities supported by this server

Protocol revision2025-11-25

Capability	Details
`tools`	{ "listChanged": true }

Functions exposed to the LLM to take actions

Name	Description
list_ticketsB	List tickets using Freshdesk predefined filters. Defaults to all tickets.
search_ticketsA	Search tickets using Freshdesk query syntax. Max 512 chars, 300 results, excludes archived.
get_ticketA	Get a single ticket with all fields and custom fields. Optionally include conversations, requester, stats.
create_ticketA	Create a new Freshdesk ticket. Requires email or requester_id, subject, and description.
update_ticketC	Update ticket fields including status, priority, assignee, tags, and custom fields.
delete_ticketA	Soft-delete a ticket (moves to trash).
draft_replyA	Draft a reply to a ticket for review. Does NOT send — call send_reply with the returned draft_id to send.
send_replyB	Send a previously drafted reply. Requires a draft_id from draft_reply.
draft_noteA	Draft a private or public note on a ticket for review. Does NOT post — call send_note with the returned draft_id to post.
send_noteA	Post a previously drafted note. Requires a draft_id from draft_note.
list_contactsB	List contacts by email or search by name/phone. Use email for exact match, search_term for autocomplete.
get_contactA	Get full details of a contact by ID.
list_groupsC	List all agent groups.
list_agentsB	List agents, optionally filtered by group.

Interactive templates invoked by user choice

Name	Description
No prompts

Contextual data attached and managed by the client

Name	Description
No resources

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/ArcaneSK/freshdesk-mcp-server'

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