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Resolve Conversation

resolve_conversation
Idempotent

Resolve a support conversation after handling the customer's issue. The operation is idempotent, so closing an already-closed conversation has no effect.

Instructions

Mark a support-inbox conversation resolved (closed) and return the result. A write; idempotent — resolving an already-resolved conversation is a no-op. Resolve conversation_id via list_conversations first. Do it after you've replied and the ask is handled.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversation_idYesConversation id to resolve, from list_conversations (required).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare idempotentHint=true and destructiveHint=false. Description adds that it's a write operation and returns a result, but does not significantly extend behavioral understanding beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences clearly communicating purpose, effect, and usage guidance with no redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple idempotent write tool with one parameter and no output schema, the description is mostly complete but lacks detail on what the returned result contains, which could assist the agent in processing the response.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear description for the single parameter. Tool description repeats the prerequisite of list_conversations but does not add new semantics beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the verb 'Mark' and resource 'support-inbox conversation resolved (closed)', with outcome 'return the result'. Distinguishes from sibling tools like get_conversation (read) and reply_to_conversation (different action).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says to use after replying and handling the ask, and to first get the conversation_id via list_conversations. Provides clear when-to-use and prerequisite, helping select among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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