analyze_nps
Compute standard and revenue-weighted Net Promoter Score (NPS) for your product, weighting each respondent by their account MRR. Identify unhappy customers who cost you the most, with their verbatim feedback.
Instructions
NPS for the product — standard score AND revenue-weighted NPS (each respondent weighted by their account MRR), plus the detractor accounts ranked by what they're worth, with verbatims. The revenue weighting is the spine join no standalone survey tool can compute: it surfaces when your biggest customers are the unhappy ones even if the headline score looks fine. Optional product_id (primary by default) and window_days (default 90).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| product_id | No | Product id, from whoami (optional; primary by default). | |
| window_days | No | Window in days (default 90). |