capture_insight
Write customer feedback to the product spine and create an insight (only body required). Optionally link to account, feature, or product; use kind 'opportunity' for prioritizable asks.
Instructions
Write a piece of customer feedback to the spine (the agent's own hand, not just reading) and return the created insight. It fires the same insight.created webhook a manual capture does — a real side-effect, so only capture genuine signal. Tie it to the account it's about (account_id, via get_customer_360) and the feature it concerns (feature_id, via pm_meta) when you know them; kind='opportunity' for a prioritizable ask. Defaults to the primary product; only body is required.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | The feedback / insight text. | |
| kind | No | insight | opportunity (optional). | |
| title | No | Short title (optional). | |
| account_id | No | Link to the account it's about, from get_customer_360 (optional). | |
| feature_id | No | Link to a feature, id from pm_meta (optional). | |
| product_id | No | Product id, from whoami (optional; primary by default). |