Capture Insight
capture_insightRecord customer feedback as insights or opportunities, linking them to accounts and features for product prioritization. Each capture fires a webhook to keep your workflow in sync.
Instructions
Write a piece of customer feedback to the spine (the agent's own hand, not just reading) and return the created insight. Fires the same insight.created webhook a manual capture does — a real side-effect, so only capture genuine signal. Resolve account_id via get_customer_360 and feature_id via list_features and tie them when known; kind='opportunity' marks a prioritisable ask. Only body is required.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | The verbatim feedback / insight text (the only required field). | |
| kind | No | 'insight' = raw signal; 'opportunity' = a prioritisable ask (optional). | |
| title | No | Short display title (optional). | |
| account_id | No | Account id it's about, from get_customer_360 (optional). | |
| feature_id | No | Feature id to link on the spine, from list_features or pm_meta (optional). | |
| product_id | No | Product id, from whoami (optional; the org's primary product when omitted). |