add_note
Record an internal note on a support conversation for triage, context, or handoff. The note is visible only in the inbox, never to the visitor.
Instructions
Add an INTERNAL note to a support conversation and return the created note — visible only in the inbox, never to the visitor. Use to record triage, context, or a handoff for a human. Resolve the conversation_id first with list_conversations.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | Internal note text (never shown to the visitor). | |
| conversation_id | Yes | Conversation id, from list_conversations. |