create_ticket_note
Add notes to Autotask tickets to document updates, track progress, and maintain communication records for support cases.
Instructions
Create a new note for a ticket
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| description | Yes | Note content | |
| noteType | No | Note type (1=General, 2=Appointment, 3=Task, 4=Ticket, 5=Project, 6=Opportunity) | |
| publish | No | Publish level (1=Internal Only, 2=All Autotask Users, 3=Everyone) | |
| ticketId | Yes | The ticket ID to add the note to | |
| title | No | Note title |
Input Schema (JSON Schema)
{
"properties": {
"description": {
"description": "Note content",
"type": "string"
},
"noteType": {
"description": "Note type (1=General, 2=Appointment, 3=Task, 4=Ticket, 5=Project, 6=Opportunity)",
"type": "number"
},
"publish": {
"description": "Publish level (1=Internal Only, 2=All Autotask Users, 3=Everyone)",
"type": "number"
},
"ticketId": {
"description": "The ticket ID to add the note to",
"type": "number"
},
"title": {
"description": "Note title",
"type": "string"
}
},
"required": [
"ticketId",
"description"
],
"type": "object"
}