create_ticket
Create new support tickets in Autotask to track customer issues, assign resources, and manage service requests with required company details and descriptions.
Instructions
Create a new ticket in Autotask
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| assignedResourceID | No | Assigned resource ID | |
| companyID | Yes | Company ID for the ticket | |
| contactID | No | Contact ID for the ticket | |
| description | Yes | Ticket description | |
| priority | No | Ticket priority ID | |
| status | No | Ticket status ID | |
| title | Yes | Ticket title |
Input Schema (JSON Schema)
{
"properties": {
"assignedResourceID": {
"description": "Assigned resource ID",
"type": "number"
},
"companyID": {
"description": "Company ID for the ticket",
"type": "number"
},
"contactID": {
"description": "Contact ID for the ticket",
"type": "number"
},
"description": {
"description": "Ticket description",
"type": "string"
},
"priority": {
"description": "Ticket priority ID",
"type": "number"
},
"status": {
"description": "Ticket status ID",
"type": "number"
},
"title": {
"description": "Ticket title",
"type": "string"
}
},
"required": [
"companyID",
"title",
"description"
],
"type": "object"
}