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xalantis-hub

Xalantis MCP Server

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by xalantis-hub

update_ticket

Modify existing support tickets by changing status, priority, subject, description, category, assignee, or SLA due date.

Instructions

Update an existing ticket (status, priority, subject, etc.)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
uuidYesTicket UUID
due_atNoSLA due date (ISO 8601)
statusNoNew status
subjectNoNew subject
priorityNoNew priority
assignee_idNoAssign to agent by ID
descriptionNoNew description
category_slugNoCategory slug
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It indicates a mutation operation but lacks details on side effects, permissions, idempotency, or update behavior (e.g., partial vs full overwrite).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the action and resource, with no redundant phrases.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the 8 parameters, no output schema, and no annotations, the description is minimally complete. It covers the purpose and basic scope but does not explain return values or partial update semantics.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents each parameter. The description lists some fields (status, priority, subject) overlapping with the schema, but does not add meaningful new information beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update an existing ticket' with examples of updatable fields like status, priority, subject, etc. It effectively distinguishes from sibling tools such as create_ticket, get_ticket, list_tickets, and reply_to_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for modifying existing tickets, but does not explicitly state when to use this tool versus alternatives, nor does it provide exclusion criteria or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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