update_ticket
Modify existing support tickets by changing status, priority, subject, description, category, assignee, or SLA due date.
Instructions
Update an existing ticket (status, priority, subject, etc.)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| uuid | Yes | Ticket UUID | |
| due_at | No | SLA due date (ISO 8601) | |
| status | No | New status | |
| subject | No | New subject | |
| priority | No | New priority | |
| assignee_id | No | Assign to agent by ID | |
| description | No | New description | |
| category_slug | No | Category slug |