update_ticket
Modify existing support tickets by changing status, priority, subject, description, category, assignee, or SLA due date.
Instructions
Update an existing ticket (status, priority, subject, etc.)
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"uuid": "<uuid>"
},
"name": "update_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| uuid | Yes | Ticket UUID | |
| due_at | No | SLA due date (ISO 8601) | |
| status | No | New status | |
| subject | No | New subject | |
| priority | No | New priority | |
| assignee_id | No | Assign to agent by ID | |
| description | No | New description | |
| category_slug | No | Category slug |