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Xalantis MCP Server

Xalantis MCP Server

Official
by xalantis-hub
OverviewSchemaSourceRelated ServersDiscussionsAdmin
TypeScript
Remote

reply_to_ticket

Add a public reply or internal note to a support ticket, controlling visibility to the requester.

Instructions

Add a reply or internal note to a ticket

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "ticket_uuid": "<ticket_uuid>",
      "content": "<content>"
    },
    "name": "reply_to_ticket"
  }
}

Input Schema

NameRequiredDescriptionDefault
contentYesReply content
is_internalNoSet to true for an internal note (not visible to requester)
ticket_uuidYesTicket UUID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

B3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description bears full responsibility for behavioral disclosure. It does not mention whether the ticket must be open, if notifications are sent, or what side effects occur (e.g., status changes). The only behavioral insight is that internal notes are not visible to the requester.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, which is concise but arguably too brief. It lacks structure or front-loading of key information. A second sentence clarifying common use cases would improve it without sacrificing conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has three parameters, no output schema, and no annotations, the description is insufficient. It does not cover return values, prerequisites (e.g., ticket existence), or error conditions. The definition leaves significant gaps for an agent to understand correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (all three parameters have descriptions). The description adds context by explaining that is_internal controls visibility, but does not go beyond what the schema already provides. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add a reply or internal note') and the resource ('to a ticket'). It distinguishes itself from sibling tools like create_ticket (creates a new ticket) and list_ticket_replies (lists existing replies), making its purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives (e.g., when to use is_internal vs a public reply, or when list_ticket_replies might be more appropriate). It only implies usage through the action description.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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