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xalantis-hub

Xalantis MCP Server

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by xalantis-hub

create_ticket

Create a new support ticket by providing subject, description, and requester email; optionally set priority, category, or channel.

Instructions

Create a new support ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
channelNoChannel source
subjectYesTicket subject
priorityNoPriority level (default: medium)
descriptionYesTicket description
category_slugNoCategory slug
requester_nameNoName of the requester
requester_emailYesEmail of the person reporting the issue
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden for behavioral disclosure. It only states the creation action without any details on side effects, authentication requirements, rate limits, or what happens upon creation. The description lacks transparency regarding system behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with no waste, achieving high conciseness. However, it is very brief and could benefit from slight elaboration without losing structure.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 7 parameters, 3 required, and no output schema, the description is incomplete. It does not explain return values, confirmation of creation, or any behavioral context beyond the basic action. More detail is needed for a complete understanding.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 7 parameters. The description does not add any meaning beyond the schema, but baseline is 3 due to high coverage. No additional parameter context is provided.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new support ticket', using a specific verb ('Create') and resource ('support ticket'). It distinguishes from sibling tools like update_ticket, get_ticket, and list_tickets by indicating a creation action.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly indicates use for creating tickets but provides no explicit guidance on when to use this tool versus alternatives, nor does it specify prerequisites or exclusions. Usage is implied rather than stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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