create_ticket
Create a new support ticket by providing subject, description, and requester email; optionally set priority, category, or channel.
Instructions
Create a new support ticket
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"subject": "<subject>",
"description": "<description>",
"requester_email": "<requester_email>"
},
"name": "create_ticket"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| channel | No | Channel source | |
| subject | Yes | Ticket subject | |
| priority | No | Priority level (default: medium) | |
| description | Yes | Ticket description | |
| category_slug | No | Category slug | |
| requester_name | No | Name of the requester | |
| requester_email | Yes | Email of the person reporting the issue |