get_ticket
Get detailed information about a specific support ticket by providing its UUID.
Instructions
Get a single ticket by UUID
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| uuid | Yes | Ticket UUID |
Get detailed information about a specific support ticket by providing its UUID.
Get a single ticket by UUID
| Name | Required | Description | Default |
|---|---|---|---|
| uuid | Yes | Ticket UUID |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided. The description states 'Get' suggesting a read operation, but lacks disclosure of side effects, permissions, or return format. For a read tool, more detail on behavior would be helpful.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Single sentence with no unnecessary words. Front-loaded with verb and resource. Every word is informative.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given no output schema and only one parameter, the description is minimal. It does not explain return values or error behavior (e.g., if ticket not found). For a get tool, this omission reduces completeness.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100% with 'Ticket UUID' for the uuid parameter. The description adds no extra meaning beyond the schema, meeting the baseline for high coverage.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses the specific verb 'Get' and resource 'a single ticket' with the method 'by UUID', clearly differentiating from sibling tools like list_tickets (multiple) and create_ticket (mutation).
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No explicit guidance on when to use vs alternatives. The purpose is implied (fetch one ticket by UUID), but there is no mention of when not to use or comparison with list_tickets or update_ticket.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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