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superops_tickets_update

Update an existing ticket by changing its status, priority, assignee, or adding resolution notes to manage support requests effectively.

Instructions

Update an existing ticket - change status, priority, assignment, or add resolution.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoNew status: Open, In Progress, Pending, Resolved, Closed
priorityNoNew priority: Low, Medium, High, Critical
ticketIdYesThe ticket ID to update
assigneeIdNoID of technician to assign
resolutionNoResolution notes (for resolving/closing tickets)
techGroupNameNoName of technician group to assign
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the transparency burden. It states 'update' which implies mutation, but does not disclose side effects, reversibility, authentication needs, or partial update behavior. Could provide more behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with the action, no redundant words. Every part earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema exists, so the description could clarify return values (e.g., updated ticket object). For a mutation tool of moderate complexity, it is functional but not fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, but the description adds value by grouping parameters into meaningful categories (status, priority, assignment, resolution) that summarize the schema. This helps agents understand high-level capabilities beyond the raw schema fields.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Update') and resource ('existing ticket'), and lists the updatable fields (status, priority, assignment, resolution). It clearly distinguishes from sibling tools like create, add_note, log_time by focusing on modification of existing tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when a ticket needs updating, but lacks explicit guidance on when not to use (e.g., use add_note for notes or log_time for time entries). No alternatives or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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