superops_tickets_update
Update an existing ticket by changing its status, priority, assignee, or adding resolution notes to manage support requests effectively.
Instructions
Update an existing ticket - change status, priority, assignment, or add resolution.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | New status: Open, In Progress, Pending, Resolved, Closed | |
| priority | No | New priority: Low, Medium, High, Critical | |
| ticketId | Yes | The ticket ID to update | |
| assigneeId | No | ID of technician to assign | |
| resolution | No | Resolution notes (for resolving/closing tickets) | |
| techGroupName | No | Name of technician group to assign |